Refund and Return Policy

Effective Date: [Insert Date]

Thank you for shopping at Creative Hackers. We strive to provide the best quality customized products to our customers. Please read our refund and return policy carefully before making a purchase.

1. Customized Products

All customized products, including apparel, hats, corporate identity items, and other personalized goods, are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect due to our error.

2. Eligibility for Returns

You may be eligible for a return or replacement if:

You received the wrong item
The product was damaged during shipping
The item is defective or does not match the customization as ordered

To qualify, you must contact us within 7 days of receiving the order and provide clear photographs of the issue.

3. How to Request a Return or Refund

Email us at support@creativehackers.net with your order number and issue details.
Attach clear images showing the problem.
Wait for our customer support team to review and respond within 2–3 business days.

4. Refunds (if approved)

Once your return or issue is approved, we will initiate a refund to your original method of payment. Please allow 5–7 business days for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

In eligible cases, we may offer an exchange or reprint of your customized item instead of a refund. Shipping for exchanges will be covered by us if the error was ours.